Frequently Asked Questions
Everything you need to know about your global connectivity
How do I receive my eSIM after purchase?
Your eSIM QR code and activation instructions are sent instantly to your registered email address as soon as the payment is confirmed.
Is my smartphone compatible with ETravelSim?
Most unlocked smartphones manufactured after 2019 support eSIM technology. You can check your device compatibility in our 'Supported Devices' list or by dialing *#06# on your phone.
Can I get a refund if the eSIM doesn't work?
Yes, we offer a 100% money-back guarantee if the eSIM fails to activate due to technical issues on our end. Please contact our 24/7 support for troubleshooting before requesting a refund.
When should I install my eSIM?
We recommend installing your eSIM on the day of your departure or upon arrival at your destination. The data plan typically activates once the eSIM connects to a supported local network.
Can I use my physical SIM card alongside the eSIM?
Yes, ETravelSim supports Dual SIM technology. You can keep your physical SIM card active for calls and SMS while using our eSIM for high-speed mobile data.
Does my data plan include a local phone number?
Most of our plans are data-only. However, you can still make calls and send messages using VoIP apps like WhatsApp, FaceTime, or Skype using the eSIM data.