Returns & Exchanges

At ETravelSim, we want to ensure you stay connected without any hassle; if your digital eSIM cannot be activated or fails due to a technical error, we offer a straightforward refund process. Please note that once a data plan has been partially consumed or the QR code has been scanned, returns are subject to technical verification.

Return Process

• 1.
  Verify Compatibility

  Before requesting a return, ensure your device is carrier-unlocked and supports eSIM technology as specified in our device compatibility list.

• 2.
  Contact Support

  Email our 24/7 technical support team with your order number and a screenshot of the error message to initiate a troubleshooting session.

• 3.
  Technical Review

  Our engineers will review your usage logs to confirm that the data plan remains unactivated or that a network failure occurred on our end.

• 4.
  Receive Refund

  Once the technical failure is confirmed, we will process a full refund to your original payment method within 3 to 5 business days.